| Sign | Likely cause | What to do |
|---|
| Water remains in the drum | Drain restriction or pump failure | Stop the cycle and call. |
| Spin never begins | Drainage, locking or drive trouble | Request a diagnosis rather than restarting repeatedly. |
| Grinding or heavy thumping | Worn bearings or suspension trouble | Switch the washer off at its controls. |
| Door stays locked | Retained water or a locking fault | Leave the door closed and call. |
| Water drips from the front | Door seal, hose or pump leak | Stop using the washer and avoid wet areas. |
Retained water can prevent spinning or keep a door locked, so several symptoms may come from one fault. Grinding and repeated movement need their own checks rather than an assumption that every load is unbalanced.
Call and explain where the cycle stopped, where the drip appears and whether the drum makes a new sound. If a code is visible, read its exact characters during the call; the code alone does not establish the repair.