Privacy for Appliance Repair Calls

How Calls and Website Data Are Handled

Calls are recorded

Every call to the site's phone number is recorded.

• The recording includes what you say about the appliance problem.
• Details spoken during the conversation become part of the call record.
• Keep unrelated personal information out of your repair conversation.

Recording starts when the call connects and continues through the end of the conversation. You agree to the recording when you remain on the line once the call has connected. End the call immediately if you do not consent.

Information Collected Through Calls and Browsing

Phone conversations collect call information; website visits use basic analytics only.

• Call information includes your telephone number and the call details.
• Website visits do not involve forms, accounts, or online payments.
• Basic analytics provide information about visits to the website.

Appliance Fix Radcliff connects callers with a local appliance repair professional in our network. The website does not perform appliance repairs. Information collected by phone includes the conversation recording and whatever you share during the call, such as the appliance problem and the location where help is needed. Browsing the pages does not require creating an account or entering payment information. Information supplied in a conversation is collected through the phone service rather than a website form.

Services That Receive Information

Information reaches your technician and services supporting the website and its number.

• The professional handling your call receives details about your request.
• The call tracking platform receives call information and conversation recordings.
• Analytics and hosting services receive information connected with website operation.

Information is shared to connect the call, communicate the repair request, and operate the website and its phone number. The services involved receive information related to their roles. For example, describing a washer leak on the phone makes that description part of the conversation available to the repair professional handling the call. Basic website analytics serve a different purpose: understanding visits to the pages. Calling the number involves handling call information in addition to any analytics associated with browsing.

How Long Information Is Kept

Call data remains for as long as needed, with recordings retained alongside their associated calls.

• A recording remains stored for the retention period of its call.
• Call data is retained for as long as needed.
• Privacy requests can include questions about stored call information.

A recording is kept for the same length of time as the call record it belongs to. Call data stays in storage for as long as needed for the purposes described in this notice. No fixed number of days applies in this notice. To ask about information linked to a particular conversation, email the privacy address below and describe the call you mean. A request can identify the information you want addressed without repeating the full repair conversation.

Privacy Requests and State Choices

Send privacy questions and rights requests to [email protected].

• Use the privacy email address for questions about personal information.
• Describe whether you are requesting access, correction, or deletion.
• State law determines the privacy rights applicable to your request.

You may opt out of the sale or sharing of your personal information where applicable state law provides that right by emailing [email protected]. Include enough detail to explain the request and identify the relevant interaction, such as an approximate call date. The privacy address handles questions about call records, recordings, website analytics, and the handling of personal information. For an appliance repair request, call the number; use email for privacy matters.